ABOUT US

knowledge / experience / reliability

Quality & Professionalism with a Smile

Travel Forte is one of 27 Independent Travel Consultant (ITC) that fall under the Travel Assignment Group (TAG) umbrella. TAG is a holding company for a total of 34 travel companies. Leon Lubbe, owner of Travel Forte has been involved in the travel industry for over 19 years. Leon has extensive ‘hands-on’ experience with both travel reservations as well as corporate travel management.

L
eon is assisted by an experienced team of travel experts who are passionate about travel! Travel Forte rests on a core set of values and priorities a strong point of value driven service of the highest quality – delivering personalised and creative travel solutions.

Our client base comprises of 80 % corporate travel and 20 % leisure and group travel. We currently provide tailor made domestic, regional and domestic travel management services to our clients. Tourvest our Franchise Partner enables us to provide you with the best deals across the board. We are currently a Level 2 BEE contributor.

Quality Assurance

Travel  Forte  makes use of a fully automated Quality Control Division which offers the most sophisticated automated quality control system in the travel industry.
Prior to a reservation being completed and final documentation being sent to our clients, numerous checks on the reservation take place. These include:

  • Corporate Fare Usage. The system checks that if there is a corporate fare in place and it is cheaper than what is booked, it will reject the consultant’s booking
  • Correct published fare. The system makes sure that the correct published fare is used in order to provide the client with an accurate fare savings
  • Personal contact details of the traveler in the event of an emergency. The system checks that the traveler mobile number is inserted into the booking in the correct format in the event that the airline needs to notify the traveler of any schedule change etc.
  • Foreign exchange and insurance offerings
  • Visa and health requirements
  • International flight connection times. The consultant will be prompted to double check and ensure that they have given the traveller sufficient connecting times between international flights and different terminals/airports
  • Corporate Tracking Details. To ensure that the correct corporate deal codes are inserted where they should be in order for the client to benefit from their deals in place
  • Ticket Time Limit. A future check. The system will not allow the consultant to issue the ticket if the ticket time limit of the airline has expired
    Issuing Carrier. The system prompts the consultant to issue on the correct airline.

These checks are completed in conjunction with numerous back office checks to ensure full compliance to each client’s individual travel policy. These checks include financial checks as well as adherence to the corporate client’s preferred partners / travel suppliers.

Service Level Agreements

The service level agreement documents service criteria and provides guidelines for performance management to ensure that Travel Forte  meets our clients’ expectations. It also helps to effectively manage the travel budget and drive costs down. We base our service level agreements on the 4 key areas of the balance scorecard:

  • Savings
  • Service
  • Control and technology
  • Safety and sustainability

The weighting, objectives and outcome ascribed to each of the key areas are flexible and agreed with each client, based on the company’s specific objectives.

Recommendations

Tasha Macdonald
PA Customer Care

SENMIN, a division of AECI Mining Solutions Limited, can highly recommend Travel Forte as a preferred supplier of all our travel requirements. We, as a company, have been using Travel Forte for many many years, with impeccable service.

Their professional and timeous bookings and confirmations are top class and one can contact Leon Lubbe at any time of the day, as he and his team are available 24/7 which suits our business perfectly, due to our rather special travel requirements.

Joanne Shields
Managing Director: BT AFrica

Travel Forte specifically, has been the sole travel provider for BT Communications Services S.A (Pty) Ltd since inception of the company in 2011. The owner, Leon Lubbe, has been BT’s preferred travel consultant since 2003.

The team at Travel Forte are always very professional and most helpful and offer tailor made solutions in order to meet our company requirements.

BT Communications Services S.A (Pty) Ltd awarded Travel Forte the award for “Best Supplier/Vendor” in 2017”. Yet another testimony of the excellent standard of service provided by Travel Forte!

We would highly recommend the services of Travel Forte to other clients.

Mariona Raven
Executive PA to the Director: Master Power Technologies

This letter serves to confirm that we have been using Travel Forte as our travel agent since 2010. We have only received outstanding service and can confirm that their agents go above and beyond expectations to assist and execute all our travel arrangements.

We can recommend Travel Forte as an excellent Service Provider.

Michelle Grant
Human Resources Director: IPSOS

Travel Forte has worked with our company since 2008. In this time the Travel Forte team have gone above and beyond to ensure they deliver a high quality service. The level of professionalism remains constant, which has resulted in the lengthy relationship between our organizations.

Accredited Travel Agent

Tourvest
TAG
ASATA
IATA